Want to be relaxed when you start your holiday?

If you want to start off your holiday quickly, easily and hassle-free, check in your luggage the evening before at Erfurt Airport.

The day before your departure, you can check in your luggage at designated counters between 6pm and 9pm (airberlin flights 6pm until 8pm). Please bring the travel documents and identification papers/passports of all travellers with you.

On the morning of your departure, you can come to the airport with your light hand luggage. You only need to arrive 60 minutes before departure.

There’s no waiting around. You can go straight through the security checks to the departure lounge. This service is free of charge.

 

Conditions

This service extends to all flights with the following airlines:
Air Berlin, Sun Express and Tunis Air

There might occur extra charges from the airlines. For more information ask your airline, travel agency or call +49 361 6562200

Information for passengers on EU Regulation 261/2004

Dear passenger,

In the event of flight cancellation or long delays, or if carriage is denied due to overbooking on a flight for which you have a confirmed booking, you have rights as a passenger in accordance with the EU Regulation 261/2004. Your airline is obliged to grant you these rights.

Field of applikation / basic requirements

  • Any right arising from regulation (EC) no. 261/2004 only applies if a confirmed booking is available for the flight and if the passenger duly arrives for check-in according to the travel conditions at least 45 minutes before the planned departure time (exception: paragraph 5), and
  • the ticket is not a free or reduced ticket or a ticket not accessible for public, and
  • the all-inclusive tour has not been cancelled for other reasons than flight cancellation, and
  • the flight departs from an EU member state or from a third country to the region of an EU member state if no considerations or compensation and assistance have been granted in the third country concerned.

You are not entitled to compensation as listed below when the incident is caused by extraordinary circumstances which could not have been prevented, even though all reasonable measures were taken. For example, in the event of bad weather conditions, political instability, strikes, security risks, unexpected flight safety defects. You are also not entitled to compensation if you are denied carriage where there are reasonable grounds such as reasons of health, general or operational safety and security or inadequate travel documentation.

Overbooking

If a flight is overbooked, we will ask for volunteers willing to give up their booking in exchange of some type of compensation to be agreed on. Furthermore, the volunteers can choose between:

(1) The full refund of the ticket price, or

(2) Alternative carriage to the final destination under comparable conditions of travel at the earliest opportunity or at a later point in time, subject to availability.

(3) In the event that the air carrier denies passengers carriage against their will, the passengers concerned are entitled to compensation of between EUR 125 and EUR 400 on all flights, scaled depending on the distance up to 3.500 km, and depending on what alternative carriage is offered (cp. Article 7). Compensation shall be paid by electronic or standard bank transfer, by cheque, in cash or, if the passenger agrees in writing, in the form of travel vouchers and/or other services.

In addition passengers have the following right:

In addition passengers have the following right:

(4) If you are offered an alternative flight, the arrival time of which does not exceed the scheduled arrival time of the flight originally booked by 2 hours in respect of all flights of up to 1.500 km, by 3 hours in respect of all flights between 1.500 and 3.500 km and flights of more than 1.500 km within the EU, by four hours in respect of all flights of more than 3.500 km, compensation may be reduced to 50% of the above-mentioned amounts, i.e. between EUR 125 and EUR 400.

(5) Alternative: drinks and meals while waiting for further carriage (drinks if waiting time _ 2/3 hours, meals if waiting time _ 5 hours); hotel accommodation (including transfer) if necessary, as well as

(6) Two telephone calls, telexes or similar, if need be.

The services agreed under (5) and (6) can be restricted or denied if they would cause further delays.

Cancellation

In case of cancellation, all rights expressed in (3) – (6) shall apply.

Passengers shall, however, not be entitled to compensation according to (3) in case of:

  • cancellation notification at least 14 days in advance, or
  • cancellation notification between 7 and 14 days in advance and offered replacement carriage which does not depart more than 2 hours before the scheduled departure time and does not reach the final destination more than 4 hours after the scheduled arrival time, or
  • cancellation notification less than 7 days in advance and offered replacement carriage which does not depart more than 1 hour before the scheduled departure time and does no

Long delays

In case of expected delays of

more than 2 hours for flights of up to 1,500 kilometers, or

more than 3 hours for flights of more than 1,500 kilometers within the Community or in case of any other flight between 1,500 and 3,500 kilometers, passengers have the right

as expressed in (5) and (6);

in case of delays of more than 5 hours additionally the right as expressed in (1).

The services agreed under (5) and (6) can be restricted or denied if they would cause further delays.t reach the final destination more than 2 hours after the scheduled arrival time.

Further information

For further information, please contact the national office responsible for the enforcement of regulation (EC) no. 261/2004,

which is the Luftfahrt-Bundesamt, Hermann-Blenk-Straße 26, D-38108 Braunschweig, +49 531-2355-0, www.lba.de